Knowledge Base

Welcome to the SmarterCommerce documentation portal

What can we help you find?


Search and Learn about Unified Commerce and Our SmarterCommerce Solutions

Credit Order

Step 1

Select customer for which credit order will be processed and press the Customer Info is OK button.


Step 2

Now, you can either manually key the items for return or you can use standard JDE Credit Memo functionality to choose the items for return from a history order.


Step 3

Enter any special Instructions for credit order. 


Step 4

On the payment screen choose your payment method.  Pressing the Credit Card button will allow you to selected a credit card to be used for the refund as needed. 


Step 5

Once you have entered the payment information necessary for the order you can press the Submit And Enter New or Submit And Exit button to complete the order. Pressing the Cancel button will close the order you are working in without saving any information.

Bring It All Together

We bring together digital commerce, retail and call center channels with a united approach that leverages the power of onmi-channel while prioritizing JD Edwards connectivity.