Call Center Enablement
Streamline call center operations with our
native JD Edwards solution
Streamline sales order entry for call center operations
SmarterCommerce Call Center Management provides inbound customer service capabilities to empower improved customer service and reduce costs through improved productivity across both B2B and B2C customer engagement.
SmarterCommerce delivers capabilities for:
- Rapid customer identification/retrieval and extensive personalized customer data
- Comprehensive product information access and quick order capture with up-sell, cross-sell promotional offers
- Flexible shipping/delivery options and confirmation
- Extensive payment options to including mixed tender payment support
Increase the productivity of
your call center operations
Consumer management
Store extensive personalized customer data to serve B2C customers without interfering with JD Edwards and maximize call centers commerce and service abilities.
Up-sell and cross-sell
Offer call center agents optimized search, cross-sell or up-sell capabilities on a real-time basis to make informed selling choices.
Marketing and promotions
Extend JD Edwards Advanced Pricing capabilities to support marketing promotion codes and establish marketing campaigns with conversation tracking.
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