Call Center Enablement

Streamline call center operations with our
native JD Edwards solution

Streamline sales order entry for call center operations

SmarterCommerce Call Center Management provides inbound customer service capabilities to empower improved customer service and reduce costs through improved productivity across both B2B and B2C customer engagement.

SmarterCommerce delivers capabilities for:

  • Rapid customer identification/retrieval and extensive personalized customer data
  • Comprehensive product information access and quick order capture with up-sell, cross-sell promotional offers
  • Flexible shipping/delivery options and confirmation
  • Extensive payment options to including mixed tender payment support
CONNECT WITH AN EXPERT

Increase the productivity of
your call center operations

Consumer management

Store extensive personalized customer data to serve B2C customers without interfering with JD Edwards and maximize call centers commerce and service abilities.

Up-sell and cross-sell

Offer call center agents optimized search, cross-sell or up-sell capabilities on a real-time basis to make informed selling choices.

Up-Sell-and-Cross-Sell

Marketing and promotions

Extend JD Edwards Advanced Pricing capabilities to support marketing promotion codes and establish marketing campaigns with conversation tracking.

Get the Datasheet

Partnering with SmarterCommerce
is as simple as...

1
Connect with
Our Team
2
Define a Tailored
SmarterCommerce
Path Forward
3
Implement,
Configure and Define
the Experience
4
Focus on Your
Growth

Get in touch with one of our experts to discuss your business goals and
unique project challenges. You’ll walk away with a clear understanding of how we can support
your project scope, timeline, and investment expectations.

CONNECT WITH AN EXPERT