Today, customers demand consistent service and sales support and thus call centers are quickly evolving into complete customer care centers. The call center's importance is rapidly escalating as it increasingly provides support for all customer interactions.
SmarterCommerce Call Center (PQ67101) empowers your EnterpriseOne software to provide unparalleled customer service through every marketing channel. Specific enhancements to the JD Edwards Sales Order Management applications provide a customer communication vehicle with the following capabilities:
Ease of use through one centralized customer information system
Rapid customer lookup methods by names, phone numbers, contacts, etc.
Consolidated view and update functionality of relevant customer information
One touch access to customer history
Complete Sales Order Management and Advanced Pricing functionality
Quick display of product notes and product attachments
Display of product availability
Integrated credit card authorization and settlement processing
Multiple payment method capabilities
Integrated multi-carrier shipping/logistics functionality
Order holds functionality
Sales tax functionality by customer shipment locations
As part of this documentation, users should consult the JD Edwards Sales Order Management documentation. Included within this documentation are the enhancements directly related to the SmarterCommerce Call Center. All information related to the standard JD Edwards Sales Order Management functionality should be consulted within the JD Edwards Sales Order Management documentation.