Royal Building Products
Customizable Point of Sales & Faster Time per Order
Overview
Royal Building Products, part of Westlake, manufactures and distributes plastic and PVC for homes and buildings in Canada. They have been using JD Edwards since 2004.
With a network of locations, they were using JD Edwards sales order entry as the point of sale solution. This was a cumbersome approach, training new users was difficult, searching products was challenging, and a checkout process was longer than customer expected - sometimes 10 minute per order. They knew they needed an simplified and more user friendly solution for their store associates that was easy to implement, so they turned to SmarterCommerce.
After partnering with SmarterCommerce, store associates now make significantly less mistakes during order entry, keying in an order has been cut in half on average, and training new employees is much easier especially during peak hiring season.
.svg?sfvrsn=eee2dd1_3){kind=icon}
“We were looking for an out-of-the-box solution—something very easy to implement—that we could customize as much as possible. So, SmarterCommerce was kind of an obvious choice.”
François Grégoire
Process Improvement Manager at Royal Building Products
Increasing Efficiency & User Experience through JD Edwards Solutions
Royal Building Products’ point of sale now acts as a tool to further their business and increase their efficiency in their processes. Before they chose to work with SmarterCommerce, each order entry took nearly ten minutes to complete—now that time has been cut in half. Royal Building Products is able to better serve their customers and easily train new employees with this new solution in place!
Let’s Find Your Perfect Solution
SmarterCommerce has collaborated with clients all over the world to provide them with the best possible solution for their JD Edwards system to thrive. Want to get started? Let’s talk.
CONNECT WITH AN EXPERT