Streamlined Parts Ordering
Chart Industries is a leading global manufacturer of highly engineered equipment for the production, storage, and distribution of liquid natural gas. Chart Parts ran an existing homegrown platform that serviced customers with access to purchasing replacement parts. An aging platform provided a sub-par user experience, inventory was not real time, and orders were batched into JD Edwards via a batch process once a day.
Chart Parts selected SmarterCommerce Ecommerce to upgrade its existing but antiquated ecommerce platform. The user interface was designed to cater to an exclusively B2B audience complete with diagrams of the systems for easy product identification.
Chart management is very confident that customers are receiving a consistent experience because SmarterCommerce follows all the same entry rules in JD Edwards. Through an integration with JD Edwards, Chart Parts leverages all the inventory commitment rules advanced pricing, and address book information on a real time basis so customers only interact with reliable information.
“We’ve built relationships with the SmarterCommerce team. During the implementation they went through this training and exercise process with us and tried to make us the owners of the process.”
Senior Global ERP Manager
Chart industries also had the business challenge of shipping orders without obtaining a valid credit card authorization. The gap led to customers receiving orders that had not been paid for. SmarterCommerce Payments allows Chart Industries to
validate credit cards and obtain a valid authorization upfront at moment of order entry for both ecommerce and call center operations.
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