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Release 7.0

Return Products

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scReturnProducts sc-return-items
This control provides functionality to let authenticated web users return products from placed orders. Additionally, validation can be performed to ensure the product is eligible for return. This widget requires authentication and  must be placed on a page with authentication permissions.
 

Sample Views

1- Return Products - List Display Mode
The first step in processing a return is to select the products to return. The alerts display anomalies or restrictions. This listing can be displayed in list or tabular mode. The example below is list mode.
2- Return Products - Tabular Display Mode
The first step in processing a return is to select the products to return. The alerts displays anomalies or restrictions. This listing can be displayed in list or tabular mode. The example below is tabular mode.
3- Reason For Return Modal
If configured the user must select a reason for the return.
4- Return Products Review - List Display Mode
Before the return is complete the user has a chance to review the details of the return.  The review can be seen in list or tabular mode.  The example below is list mode.
5- Return Products Review - Tabular Display Mode
Before the return is complete the user has a chance to review the details of the return.  The review can be seen in list or tabular mode.  The example below is tabular mode.
6- Return Confirmation - List Display Mode
Once the return is placed the return confirmation is presented.  The confirmation can be seen in list or tabular mode.  The example below is list mode.
7- Return Confirmation - Tabular Display Mode
Once the return is placed the return confirmation is presented.  The confirmation can be seen in list or tabular mode.  The example below is tabular mode.
8- Order Not Returnable
If the order is not eligible for returns the user will see the message below.
9- Return Error After Return Time Frame
Based on configuration the attempted return may exceed the return time frame.  If so, the user will see the message below.
Product Display Mode
Defines if products are displayed in content or tabular mode.
Terms and conditions acceptance
Defines if Terms and conditions are displayed in this widget, and if they are displayed how the acceptance mode will work. 
Terms and Conditions Page
This is the page where Terms and Conditions are defined. Instructions must be in a Content Block widget configured with this WrapperCssClass: terms-and-conditions. 
Print Friendly Image
Selector of the Company image to be displayed in Print friendly.
Cross Reference Type for Customer Product Number
Ecommerce > Settings
JD Edwards item cross reference type code representing customer item number.
Freight Line Type
Shipping > Settings
The line type that will be assigned to the freight line generated on orders that contain products to be shipped to the customer/consumer.
PayPal Express Checkout Payment Instrument
Payments
Defines the user defined code (00/PY) assigned to PayPal Express Checkout. This payment instrument is used when the PayPal option is selected from the Shopping Cart.
PayPal Payment Instrument
Payments
Defines the user defined code (00/PY) assigned to PayPal. This payment instrument is used when PayPal is selected as the payment method except from the Shopping Cart.
Credit Order P4210 version
Sales > Credit Order
Designates the version of the Sales Order application (P4210) that will be used for credit/return orders.
Credit Order Document Restrictions
Sales > Credit Order
Determines the order types to display when selecting an order for return.
Credit Order Default Location
Sales > Credit Order
Designates the Address number used for the destination location to which a customer may return their products.
Discount Line Type
Sales > Settings
The line type that is assigned to the sales order line generated when an order level discount is entered for an order. Order level discounts include percentage or fixed amount discounts entered during order entry.
Synchronize Pricing UOM with Transaction UOM
Sales > Settings

Standard JDE uses the pricing UOM to display the unit price and the transaction UOM to display the extended price. This setting allows you to decide if you want to synchronize the pricing UOM with the transaction UOM.  For example on the item master you might have an item setup with EA as the transaction UOM, but CA as the pricing UOM.  When this option is turned on the pricing UOM for the order will be updated and synchronized with the transaction UOM selected.  If the UOM is not synchronized Product Content will display the price with the pricing UOM displayed next to it. If the user changes the UOM then the price will be recalculated. In addition, checkout, place quote, and modify order processes (and the associated email confirmations) will also display the pricing UOM next to the price.

Yes - Synchronize the pricing and transaction UOM

No -  Do not synchronize the pricing and transaction UOM

Allow Foreign Transactions
Sales > Settings

Determines if orders can be recorded in a currency other than the base currency of the company. Possible Options are:

  • Yes - Allow and display foreign currency. For customers currency will pull from the customer master.  For consumers the currency will pull from the default customer assigned in the Management Console.
  • No - Do not allow or display foreign currency
Decimal Places to Display Totals
Sales > Settings
Determines how many decimal places are displayed for totals.
Decimal Places to Display Prices
Sales > Settings
Determines how many decimal places are displayed for the unit price.
AvaTax Hold Code for Tax Revision
Sales > Settings
In Digital Commerce when an error is encountered attempting to calculate tax a message will be shown alerting the web user that tax could not be calculated and the order may be subject to tax later.  In Point of Sale when tax cannot be calculated a message will be shown and the process stopped. With permissions the POS user may continue. If the error is bypassed, the order will not go on this hold.
Credit Order > PayPal Payment Instrument
Payments
Defines  the user defined code (00/PY) assigned to each payment method specifically allowed within the system. (SPC Validations for Premier.Payments.WS, PayPal, and CreditCard will be checked)
Credit Order > Credit Card
Payments
 Designates the user defined code (00/PY) assigned to each payment method specifically allowed within the system. (SPC Validations for Premier.Payments.WS, PayPal, and CreditCard will be checked)
Credit Order > Check
Payments
Defines  the user defined code (00/PY) assigned to each payment method specifically allowed within the system. (SPC Validations for Premier.Payments.WS, PayPal, and CreditCard will be checked).
Reason Code Restrictions
Sales > Credit Order

Determines the reason codes (42|RC) available to choose during credit order processing.  Possible values are:

  • Off Reason code is not needed during credit order process
  • Limited Displays only the selected reason codes for selection during credit order processing
Maximum number of days to return a product (from shipment date)
Sales > Credit Order
Designates 

the number of days after the ship date (F4211.SDADDJ or if order not shipped F4211.SDTRDJ) on the sales order detail line in which the item can still be returned.  Drop down options are:

  • 0 (no restriction - can return anytime)
  • 7 days
  • 30 days
  • 60 days
  • 90 days
  • 180 days
  • 365 days
Mode
Email > Settings

The Email Component engine can deliver emails in two basic modes:

Test Overrides email associated to user and sends all emails to one specific email address noted in Test mail field.  Test mode should be in use while in a non-production environment

Live Sends emails to user associated with transaction.  Live mode should be in use for production environment

Test Email
Email > Settings
When test mode is selected you can dictate the email address to which all system emails will be sent.  However, once the system is set to live mode the email will be selected based on the program.
Maximum Days Email Headers Are Stored
Email > Settings

Email headers older than this number of days will be removed by the scheduler job.  Header information includes:

Document ID

Email Type

Sent Date

Resent Date

Recipient

Maximum Days Email Details Are Stored
Email > Settings
Email details older than this number of days will be removed by the scheduler job.
Save Email Log
Email > Settings
When enabled all emails for the templates selected will be logged. When enabled you can decide how long the emails should be kept. A scheduler job will run to clean up the email log. By default the logging level is set to Debug and captures minimal data about the email sent.  However, in Trace mode the log will contain a full XML document. When set to no, the Email Log menu option will not be displayed in the menu.displayed in the menu.

 

PayPal Express Checkout Payment Terms
Payments
Payment terms may be associated to each payment instrument except On Account.  If you do not want payment terms associated to this payment instrument then select NA.
PayPal Payment Terms
Payments
Payment terms may be associated to each payment instrument except On Account.  If you do not want payment terms associated to this payment instrument then select NA.
Display product number
Inventory
For CMS stores this is the product number that will be displayed upon entry and validation of a product. For Electronic Invoice Presentment and Payment (EIPP) stores this is the product number shown in order and invoice history. This is also the product number that will be used throughout the Management Console. 
Unit of measure display mode
Inventory

Unit of measure display mode. The options are: 

  • Do not display UOM
  • Show UOM as a display only field
  • Enable UOM selection by the user
Please note that when this setting allows the user to selection a new UOM the list of UOM available to the customer is dependent on the F41003 (primary and transaction UOM as well as all UOM that can be converted to those) or the F41002 (all UOM for the item).  In all cases the UOM must be configured for the Store to appear in the Ecommerce selection list.
Shipment level type
Sales > Settings
The options are:
  • Order Level - Allows one shipment address per order. Also tells the system that web user edits to fields such as requested date will be done at the order level. For pickup orders the message, “All items must be shipped or picked up at the same address” may appear.
  • Detail Level - Allows multi-shipment addresses per order. Also tells the system that web user edits to fields such as requested date will be done at the detail line level.
Display product images
Web Site > General Behavior

You can decide to show/hide product images on your website. When the setting is setup to show images, you must configure the Product Thumbnail Sizes.

This setting affects all widgets except Catalog and Search Results. These widgets have a property in the designer to allow user to configure to Show/ Hide images and to select the image thumbnail size.

Display product images in tabular mode
Web Site > General Behavior
Determines if product images will be displayed in tabular mode.
Terms and Conditions acceptance behavior
Web Site > General Behavior
Shopping Cart, Order Process, Return Order, Guest Checkout and Register widgets allow you to show or hide Terms and Conditions. If the widget is set to show Terms and Conditions this setting defines if acceptance is required or not.  If acceptance is required you may choose first time acceptance or always.  Please note that Guest Checkout and Register widgets will always ask for acceptance.
Catalog provider
Catalog

Defines the website catalog provider. The options are:

  • Internal with App Search
  • Internal with Elasticsearch
  • External
By default configure products to allow decimals in quantity field
Inventory
This setting will be used when adding new Products to the module.
Please note: User can turn this functionality on only when the JDE data dictionary QTYINV is configured with “Display Decimal” > 0. Please review Oracle documentation regarding decimal places/updates to implement this functionality.
Products default unit of measure calculation mode
Unit of Measure
Defines how the default unit of measure is calculated for products. The options are:
  • Use P4210 settings
  • Use Product Pricing UOM
  • Use Product Primary UOM
  • Use a specific UOM
Products Default UOM
Unit of Measure
Determines the specific units of measure available for products.
Product listing thumbnail size
Web Site > General Behavior
This size is used in grid and list mode listings. For example, in widgets like Wish List, Most Viewed, Recently Viewed, etc. This size is also used in the Content display mode. For example, in widgets like Shopping History, Shopping Cart, Invoice History, etc. SmarterCommerceThumbnail 120X120 recommended.  Please note if you image(s) are smaller than the recommended size you may see excess white space.  For more information on creating new thumbnail sizes please click  here
Product listing small thumbnail size
Web Site > General Behavior
This size will be used in carousels, in the Tabular display mode, compare bar, and in floating popups. If required, select a smaller size than the Product listing thumbnail size. SmarterCommerceCarousel 80X80 recommended. Please note if you image(s) are smaller than the recommended size you may see excess white space.  For more information on creating new thumbnail sizes please click  here
Google Analytics Product category code
Web Site > Google Analytics

The ERP Item Master (F4101) category code to use. The UDC Code from the category code selected here will be passed into Item Category in Google Analytics. 

Google Analytics Product brand category code
Web Site > Google Analytics

The ERP Item Master (F4101) category code to use. The UDC Code from the category code selected here will be passed into Item Brand in Google Analytics. 

Return Orders
Determines if the web user is allowed to create return orders. 
Licenses
  • Premier.ECommerce.Order

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