Knowledge Base

Welcome to the SmarterCommerce documentation portal

What can we help you find?


Search and Learn about Unified Commerce and Our SmarterCommerce Solutions

Orders Authorized by Message

This transaction list allows you to review orders that were authorized through the Authorize by Email/SMS process.


Searching for Records

You may enter search criteria into any of the available search fields.  The fields available for filtering data are: Order Number, Customer Number, or Notifications Email. There are also drop downs for Date range, Document Status, and Connection. Once you have entered your search criteria press the Apply button and your record set will be returned for your review.  Each Document Status is explained below.


Remember that during the Authorize by Email process an email is sent to the customer allowing them to enter their credit card information directly to authorize their order.  Once that email is sent the document is in Pending status.  As soon as the customer uses the link to authorize the order the status moves to Authorized. Emails that are never utilized and expire move to Expired status.  Voided documents are those that you manually void via JD Edwards.


Once the results are returned to you can may choose to sort the data by any of the options seen below:

If it is easier for you to analyze the results in Excel you may choose to export the data to Excel.  Simply press the Export action to begin the export.


Expanded Details

For each record found you can use the down caret icon to expand the details.

Please be aware that the use of wild cards (is: *, > , <, etc) is not supported in the search criteria fields.

Bring It All Together

We bring together digital commerce, retail and call center channels with a united approach that leverages the power of onmi-channel while prioritizing JD Edwards connectivity.