This menu option is available from Base, Web, and POS stores.

To search for an order enter the appropriate search criteria and click Search. To view the order details click on the details button.  You might also try to discover why an order failed. By default logs are located in the same folder where the business layer is installed.  There will be a trace.log and sometimes an exceptions.log.  You can also check your JDE logs.

To process a pending document locate the failed order and click the Place Document action. If the order failed due to some systemic issue (for example a time out, etc) that has since been resolved it will be processed and written to JDE.

However, if the order failed due to some data issue (for example invalid payment terms or invalid pricing schedule) the pending document process will not be able to process it nor write it into JDE.  In these cases it will be necessary for you to manually enter the order into JDE.

Please note that deleting the order from the pending documents listing does not impact/delete the order within JDE.