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Release 7.0

Return Products

scReturnProducts sc-return-items
This control provides functionality to let authenticated web users return products from placed orders. Additionally, validation can be performed to ensure the product is eligible for return. This widget requires authentication and  must be placed on a page with authentication permissions.
 

Sample Views

1- Return Products - List Display Mode
The first step in processing a return is to select the products to return. The alerts display anomalies or restrictions. This listing can be displayed in list or tabular mode. The example below is list mode.
2- Return Products - Tabular Display Mode
The first step in processing a return is to select the products to return. The alerts displays anomalies or restrictions. This listing can be displayed in list or tabular mode. The example below is tabular mode.
3- Reason For Return Modal
If configured the user must select a reason for the return.
4- Return Products Review - List Display Mode
Before the return is complete the user has a chance to review the details of the return.  The review can be seen in list or tabular mode.  The example below is list mode.
5- Return Products Review - Tabular Display Mode
Before the return is complete the user has a chance to review the details of the return.  The review can be seen in list or tabular mode.  The example below is tabular mode.
6- Return Confirmation - List Display Mode
Once the return is placed the return confirmation is presented.  The confirmation can be seen in list or tabular mode.  The example below is list mode.
7- Return Confirmation - Tabular Display Mode
Once the return is placed the return confirmation is presented.  The confirmation can be seen in list or tabular mode.  The example below is tabular mode.
8- Order Not Returnable
If the order is not eligible for returns the user will see the message below.
9- Return Error After Return Time Frame
Based on configuration the attempted return may exceed the return time frame.  If so, the user will see the message below.
Product Display Mode
Defines if products are displayed in content or tabular mode.
Terms and conditions acceptance
Defines if Terms and conditions are displayed in this widget, and if they are displayed how the acceptance mode will work. 
Terms and Conditions Page
This is the page where Terms and Conditions are defined. Instructions must be in a Content Block widget configured with this WrapperCssClass: terms-and-conditions. 
Print Friendly Image
Selector of the Company image to be displayed in Print friendly.
Cross Reference Type for Customer Product Number
Ecommerce > Settings
JD Edwards item cross reference type code representing customer item number.
Freight Line Type
Shipping > Settings
The line type that will be assigned to the freight line generated on orders that contain products to be shipped to the customer/consumer.
PayPal Express Checkout Payment Instrument
Sales > Payments
Defines the user defined code (00/PY) assigned to PayPal Express Checkout. 
PayPal Payment Instrument
Sales > Payments
Defines the user defined code (00/PY) assigned to PayPal.
Credit Order P4210 version
Sales > Credit Order
Designates the version of the Sales Order application (P4210) that will be used for credit/return orders.
Credit Order Document Restrictions
Sales > Credit Order
Determines the order types to display when selecting an order for return.
Credit Order Default Location
Sales > Credit Order
Designates the Address number used for the destination location to which a customer may return their products.
Discount Line Type
Sales > Settings
The line type that is assigned to the sales order line generated when an order level discount is entered for an order. Order level discounts include percentage or fixed amount discounts entered during order entry.
Synchronize Pricing UOM with Transaction UOM
Sales > Settings

Standard JDE uses the pricing UOM to display the unit price and the transaction UOM to display the extended price. This setting allows you to decide if you want to synchronize the pricing UOM with the transaction UOM.  For example on the item master you might have an item setup with EA as the transaction UOM, but CA as the pricing UOM.  When this option is turned on the pricing UOM for the order will be updated and synchronized with the transaction UOM selected.  If the UOM is not synchronized Product Content will display the price with the pricing UOM displayed next to it. If the user changes the UOM then the price will be recalculated. In addition, checkout, place quote, and modify order processes (and the associated email confirmations) will also display the pricing UOM next to the price.

Yes - Synchronize the pricing and transaction UOM

No -  Do not synchronize the pricing and transaction UOM

Allow Foreign Transactions
Sales > Settings

Determines if orders can be recorded in a currency other than the base currency of the company. Possible Options are:

  • Yes - Allow and display foreign currency. For customers currency will pull from the customer master.  For consumers the currency will pull from the default customer assigned in the Management Console.
  • No - Do not allow or display foreign currency
Decimal Places to Display Totals
Sales > Settings
Determines how many decimal places are displayed for totals.
Decimal Places to Display Prices
Sales > Settings
Determines how many decimal places are displayed for the unit price.
AvaTax Hold Code for Tax Revision
Sales > Settings
Hold code utilized when the tax cannot be calculated for an order.
Credit Order > PayPal Payment Instrument
Sales > Credit Order
Defines  the user defined code (00/PY) assigned to each payment method specifically allowed within the system. (SPC Validations for Premier.Payments.WS, PayPal, and CreditCard will be checked)
Credit Order > Credit Card
Sales > Credit Order
 Designates the user defined code (00/PY) assigned to each payment method specifically allowed within the system. (SPC Validations for Premier.Payments.WS, PayPal, and CreditCard will be checked)
Credit Order > Check
Sales > Credit Order
Defines  the user defined code (00/PY) assigned to each payment method specifically allowed within the system. (SPC Validations for Premier.Payments.WS, PayPal, and CreditCard will be checked).
Reason Code Restrictions
Sales > Credit Order

Determines the reason codes (42|RC) available to choose during credit order processing.  Possible values are:

  • Off Reason code is not needed during credit order process
  • Limited Displays only the selected reason codes for selection during credit order processing
Maximum number of days to return a product (from shipment date)
Sales > Credit Order
Designates 

the number of days after the ship date (F4211.SDADDJ or if order not shipped F4211.SDTRDJ) on the sales order detail line in which the item can still be returned.  Drop down options are:

  • 0 (no restriction - can return anytime)
  • 7 days
  • 30 days
  • 60 days
  • 90 days
  • 180 days
  • 365 days
Display product number
Inventory
For CMS stores this is the product number that will be displayed upon entry and validation of a product. For Electronic Invoice Presentment and Payment (EIPP) stores this is the product number shown in order and invoice history. This is also the product number that will be used throughout the Management Console. 
Unit of measure display mode
Inventory

Unit of measure display mode. The options are: 

  • Do not display UOM
  • Show UOM as a display only field
  • Enable UOM selection by the user
Please note that when this setting allows the user to selection a new UOM the list of UOM available to the customer is dependent on the F41003 (primary and transaction UOM as well as all UOM that can be converted to those) or the F41002 (all UOM for the item).  In all cases the UOM must be configured for the Store to appear in the Ecommerce selection list.
Shipment level type
Sales > Settings
The options are:
  • Order Level - Allows one shipment address per order. Also tells the system that web user edits to fields such as requested date will be done at the order level.
  • Detail Level - Allows multi-shipment addresses per order. Also tells the system that web user edits to fields such as requested date will be done at the detail line level.
Display product images
Web Site > General Behavior
Determines if product images will be displayed or not.
Display product images in tabular mode
Web Site > General Behavior
Determines if product images will be displayed in tabular mode.
Terms and Conditions acceptance behavior
Web Site > General Behavior
Shopping Cart, Order Process, Return Order, Guest Checkout and Register widgets allow you to show or hide Terms and Conditions. If the widget is set to show Terms and Conditions this setting defines if acceptance is required or not.  If acceptance is required you may choose first time acceptance or always.  Please note that Guest Checkout and Register widgets will always ask for acceptance.
Return Orders
Determines if the web user is allowed to create return orders.