Call Center and Counter Sales Management module empowers your organization to provide unparalleled customer service through every marketing channel. Call Center Management provides a customer communication vehicle with extensive customer service center capabilities including centralized customer/consumer, and complete sales order management.
This module works in conjunction with Call Center Management, Retail Point-of-Sale (POS) and E-Commerce modules providing customers and CSRs the ability to associate specific marketing promotions and/or marketing campaigns to actual sales orders via the entry of a marketing code during order entry.
This module provides an integrated, multi-channel solution to address the upfront calculation (at order entry) of freight charges associated to customer’s order. The Freight Management module can calculate different price levels for the different service levels offered.
Consumer Management module provides the facility for your organization to setup its end consumers and consumer ship-to addresses separate from the JD Edwards EnterpriseOne™ Address Book and Customer Master while maintaining the same level of functionality available today through all sales channels including the Call Center channel, Retail Point-of-Sale (POS) store channel and B2C E-Commerce sales.
SmarterCommerce Quote Management enables a ecommerce customer or POS user to complete the following processes: