Enhanced call center
Operation for
JD Edwards
Transform contact center into sales improvement hubs.
Enable unparalleled sales order entry optimization and integration to JD Edwards with unified selling
Consumer Management
Store extensive personalized customer data without interfering with JD Edwards and maximize call centers commerce and service abilities.
Up-sell and Cross-sell
Offer call center agents optimized search, cross-sell or up-sell capabilities on a real-time basis to make informed selling choices.
Marketing and Promotions
Extend JD Edwards Advanced Pricing capabilities to support marketing promotion codes and establish marketing campaigns with conversation tracking.
Take Payment with Mixed Tenders
Provide extensive payment options to support purchases including mixing of payment types:
Credit/debit card
On account credit terms
E-Check Processing
Cash and checks
Call Center Management Datasheet
