Call Center Management for JD Edwards
Transform all your contact centers into experience improvement hubs
Today, a call center’s importance is rapidly escalating as it increasingly provides support for all interactions. Developed with the JD Edwards Toolset, SmarterCommerce Call Center Management enables unparalleled service and integrates with the Credit Card processing solution from SmarterCommerce.
Consumer Management
SmarterCommerce allows you to store extensive personalized data about all your customers, without interfering with your JD Edwards, so you can maximize your call centers commerce and service abilities.
Marketing and Promotions
Extend JD Edwards Advanced Pricing capabilities to support marketing promotion codes and source codes, and establish marketing campaigns to track the effectiveness and sales conversion of different promotions.
Call Center and Counter Sales
Our contact center solution is integrated with our credit card processing solution, allowing you to securely place and charge orders in a familiar JD Edwards environment.
Benefits
Enable Unified Commerce Capabilities
Enable innovative cabilities such as web order to call center, or call center to retail pick-up, with SmarterCommerce, allowing you to give a high quality, multi-channel selling experience to all your customers.
Increase Customer Satisfaction
Achieve a higher satisfaction level with SmarterCommerce for call center management by taking care of customers quicker and personalizing consumer experiences to their needs.
Up-sell and Cross-sell
With the optimized search capabilities and payment options SmarterCommerce offers your call center, your agents can seamlessly cross-sell or up-sell to a client on a real-time basis, and make informed selling choices based on our advanced cataloging and Consumer Database integration.
Streamline Training for Customer Services Personnel
Our call center solution is fully integrated with JD Edwards, so minimal time is spent in training. Customers service representatives will find themselves in a familiar JD Edwards environment, and will be able to take full advantage of our solution.
Accept Multiple Payment Types
Provide extensive payment options to support purchases including mixing of multiple payment types such as credit/debit card, on account credit terms, e-check processing, and cash and checks, giving your customers the convenience of paying through whatever payment type they prefer.
