Print History
There may be times when a customer requests a re-print of the receipt for their transaction. Print History gives you a mechanism to locate and re-print documents. Please note that printed documents are removed from print history (based on Management Console setting) when the following actions occur:
Close Drawer
Logout
Session Expiration
There are many options available to search for an existing document. First, you may choose to search for documents by all users or by the current user. You may also search by Document ID using the guidelines below. Finally, you may search by Document type. The available document types are:
Open Drawer
Close Drawer
Cash In/Out
Payment details (Drawer Payment Detail report)
Cash In/Out details (Drawer Cash In/Out details report)
Order Confirmation
Quote Confirmation
Credit card voucher
Invoice Payment
For each document found the Document ID, Type, and Date/Time printed will be displayed.
Document ID Guidelines
Document Type | Document Display Format | Example |
Open Drawer Close Drawer Cash In Cash Out Cash In Details Cash Out Details Payment Details | Drawer Number - Current Batch Number | 4-1550 |
Order Confirmation Quote Confirmation Invoice Payment | Order Type - Order Number | SO-21409 RI-3275 |
Credit Card Voucher | Order Type - Order Number - CC Type - Last 4 Digits | SO-21409-VISA-1111 |
Re-Printing a Document
Once you have located the document you wish to reprint simply select the row and press the Print action button. Please note that all re-printed documents will have ******** COPY ******** displayed.
