A void transaction is valid against either order transactions or authorizations. Meaning, you can only use the void action against records that have not yet been settled. When you void an unsettled transaction the full authorized amount of the original transaction becomes void and can no longer be captured/settled.

Step 1

Locate the unsettled transaction you wish to void.

Step 2

Highlight the row and use the row action void. Confirm the action. Please note that the payment instrument on the line you wish to void must match the payment instrument defined in the processing options for the application.  Further, the special handling code in UDC 00|PY must be 1SCP for the payment instrument you are using.  Otherwise, you could receive an error when attempting to void.

Step 3

Once the record has been voided you will see the status (based on processing option configuration) updated in the inquiry screen.

PayPal® makes reasonable effort to process authorization reversals for void transactions for debit and credit cards. However, there is no guarantee authorization reversal requests will be honored.