A refund returns funds to the buyer for settled transactions only. 

Step 1 

Enter a Credit Order (CO) via standard JDE process making sure the payment instrument if the same as the payment instrument used in the PQ674P21. Also, make sure that the amount due for the credit order is <$0.00. Please note that if the credit order is associated to an original order the credit card information from the original order will be pre-populated on the payment screen.  If this is the credit card that should be used for the refund store the credit card.  If not you can press the credit card button to select a different credit card for the credit order based on your processing option setup. Save the credit order. 

Step 2

Enter the credit order information into the PQ674P21. You do not need to press Find.

Step 3

Press the Add Refund form action.

Step 4

Locate the settled transaction you wish to issue a refund against and select it.

Step 5

Fill the amount to refund and press Ok button. Please note the amount must be negative for a refund!

Step 6

Once the record has been added you will see the result in the inquiry screen.

Step 7

Highlight the row and use the row action refund. Confirm you want to complete this action.

Step 8

Once the record has been refunded you will see the result in the inquiry screen.