Maintain a Call
This form allows you to edit an existing customer/consumer call.
Call Comments
You can add unlimited comments associated to call. Comments are date and time stamped.
| Name | Explanation |
|---|---|
| Call Number | Unique next number assigned to call. |
| Customer | The Address Book Customer Number or SmarterCommerce Consumer Number call is related to. |
| Call Type | A user defined code (59/MT) that identifies the origin and purpose of call. |
| Contact Person | Address Book Customer Contact or SmarterCommerce Consumer Contact call is placed by. |
| Call Subject | General description regarding call, subject entered cannot exceed 100 characters. |
| Call UDCs | One of five user defined classification codes that a user can assign to the call header for grouping purposes. |
| Call Flags | One of five user defined Y/N flag fields that can be utilized to define any On or Off representation. |
| Call User Dates | One of four user defined dates that a user can assign to the call header for purposes of tracking. |
| Related Call Number | Relates current call to a previously recorded call number in the call management database. |