Processing Options - Call Notes - P59CM10 or PQ67CM10
The call notes application is utilized to capture inbound call details from end Address Book Customers or SmarterCommerce Consumers. Users may create different versions of the application to manage Address Book Customers versus SmarterCommerce Consumers. If such configuration is defined, it is recommended that a corresponding mirror version be created for the Customer/ Consumer search filtering customers or consumers depending on need (application P5903012 or PQ670312).
Defaults
| Name | Explanation |
|---|---|
| Default Call Type | Defaults upon creation of a new call *Leave Blank to not default a call type (UDC 59/MT) |
| Phone Number Display | Phone types display as part of call header First Phone Number Type Second Phone Number Type Third Phone Number Type |
| Default Branch/Plant | Defaults upon creation of a new call *Leave Blank to not default a Branch/Plant |
| Retrieval URL/Email Field | Retrieves email of display as part of call header 0 or Blank = Utilize REM1 (Remark) in Who's Who File 1 = Utilize EMAL (Electronic Address) in Electronic Address File |
Process
| Name | Explanation |
|---|---|
| Forms | Enter a '1' for each form that should be call upon an add of a new call number. Detailed Notes Form Task Assignment Form |
Version
| Name | Explanation |
|---|---|
| Versions | Version of P594210 or PQ67101 (ESOM) |
| Summary Availability (P41202) | The version of Summary Availability (P41202) to use from Work With Call Management form exit Inventory Inquiry. |
| Supply Demand Inquiry (P4021) | Version of Supply Demand Inquiry (P4021) to use when called from the Work with Call Management form exit to Supply/Demand Inquiry. |
| Task Assignments (PQ67CM22) | Version of Task Assignments (PQ67CM22) to call from Call Management Revision form exit to Assign Task. |