Call Center Management

Solution Module List

Today, a call center's importance is rapidly escalating as it increasingly provides support for all customer interactions. SmarterCommerce Call Center Management integrated with the JD Edwards Toolset provides unparalleled customer service through every marketing channel to maximize your call center efficiency and provide unparalleled customer service across all channels.


Call Center and Counter Sales Management

Call Center and Counter Sales Management module empowers your organization to provide unparalleled customer service through every marketing channel. Call Center Management provides a customer communication vehicle with extensive customer service center capabilities including centralized customer/consumer, and complete sales order management.

Call Center and Counter Sales Management
Marketing and Promotions

Marketing and Promotions

This module works in conjunction with Call Center Management, Retail Point-of-Sale (POS) and E-Commerce modules providing customers and CSRs the ability to associate specific marketing promotions and/or marketing campaigns to actual sales orders via the entry of a marketing code during order entry.

Freight Management

This module provides an integrated, multi-channel solution to address the upfront calculation (at order entry) of freight charges associated to customer’s order. The Freight Management module can calculate different price levels for the different service levels offered.

Freight Management
Consumer Management

Consumer Management

Consumer Management module provides the facility for your organization to setup its end consumers and consumer ship-to addresses separate from the JD Edwards EnterpriseOne™ Address Book and Customer Master while maintaining the same level of functionality available today through all sales channels including the Call Center channel, Retail Point-of-Sale (POS) store channel and B2C E-Commerce sales.

Quote Management

SmarterCommerce Quote Management enables a ecommerce customer or POS user to complete the following processes:

  • Request for quote that generates a Quote Order in JDE
  • Quote order approval and conversion
Quote Management