Call Center Management for JD Edwards

Transform all your contact centers into experience improvement hubs

SmarterCommerce Call Center Management for JD Edwards (JDE)

 Consumer Management

SmarterCommerce allows you to store extensive personalized data about all your customers, without interfering with your JD Edwards, so you can maximize your call centers commerce and service abilities.

 Marketing and Promotions

Extend JD Edwards Advanced Pricing capabilities to support marketing promotion codes and source codes, and establish marketing campaigns to track the effectiveness and sales conversion of different promotions.

 Call Center and Counter Sales

Our contact center solution is integrated with our credit card processing solution, allowing you to securely place and charge orders in a familiar JD Edwards environment.

Benefits

Enable Unified Commerce Capabilities

Enable innovative cabilities such as web order to call center, or call center to retail pick-up, with SmarterCommerce, allowing you to give a high quality, multi-channel selling experience to all your customers.

Enable Unified Commerce Capabilitites
Increase Customer Satisfaction

Increase Customer Satisfaction

Achieve a higher satisfaction level with SmarterCommerce for call center management by taking care of customers quicker and personalizing consumer experiences to their needs.

Up-sell and Cross-sell

With the optimized search capabilities and payment options SmarterCommerce offers your call center, your agents can seamlessly cross-sell or up-sell to a client on a real-time basis, and make informed selling choices based on our advanced cataloging and Consumer Database integration.

Up-sell and Cross-sell
Minimal Training

Streamline Training for Customer Services Personnel

Our call center solution is fully integrated with JD Edwards, so minimal time is spent in training. Customers service representatives will find themselves in a familiar JD Edwards environment, and will be able to take full advantage of our solution.

Accept Multiple Payment Types

Provide extensive payment options to support purchases including mixing of multiple payment types such as credit/debit card, on account credit terms, e-check processing, and cash and checks, giving your customers the convenience of paying through whatever payment type they prefer.

Accept Multiple Payment Types

Additional Resources

 

Call Center Management Datasheet

SmarterCommerce Overview

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