B2B customers have come to expect 24x7 online access to customer service and support processes from their supplier partners. This session explains how customers have consistently realized improved customer service, reduced costs and increased revenues from launching Ecommerce and Mobile solutions using SmarterCommerce.
You will learn how Ecommerce and Mobile initiatives deployed in just weeks with SmarterCommerce to provide the following online capabilities using almost any device including PCs, iPads, iPhones and other tablets and smartphones:
-Real-time item availability and order placement with customer-specific pricing
-Order status, order history, favorite lists
-Multi-company, currency, language and website capabilities to support global requirements
-Learning search and navigation for improve product search and increase order conversion
-Content management system integration to manage website content
-Online payments against outstanding AR invoices