Multi-channel B2B distributors and B2C retailers are faced with challenges to improve customer service, streamline business processes, align inventory with customer needs yet they often lack the real-time information and systems to address these challenges.
SmarterCommerce software solutions for JD Edwards EnterpriseOne and World are designed to provide an end-to-end solution for the multi-channel business process requirements of direct sales and retail operations resulting in a 360º degree view of your customer relationships. With support for your online, phone and retail store sales channels, SmarterCommerce can truly enable your business to work smarter and address challenges and complexities of multi-channel sales.
SmarterCommerce solutions can deliver an exceptional ROI by enabling your organization to:
- Improve response to customer needs with immediate access to all relevant information
- Centralize customer information within one omni-channel integrated solution
- Provide world-class customer service
- Streamline order processing across all sales channels
- Obtain real-time credit card authorization and settlement, inventory availability, and order status
- Support next day delivery capabilities for orders
- Promote opportunities for cross and up-selling
- Reduce selling and procurement costs
- Enhance inventory control across multiple warehouses and retail stores
- Increase productivity of Customer Service Representatives (CSR’s) in Call Center operations
- Streamline order fulfillment with integration of warehouse and shipping/logistics
SmarterCommerce Solutions
E-Commerce, Mobile and Social for the B2B and B2C Enterprise
Provides enterprise class E-Commerce platform addressing the demanding needs of B2B and B2C organizations including mobile, social, content management system (CMS) integration, learning search/navigation, SEO, customer chat, rating and reviews together with our unparalleled integration to JD Edwards EnterpriseOne™. Learn more
Payment Processing-Credit Card, PayPal and ACH
Delivers real-time credit card processing and PayPal payments capabilities for JD Edwards EnterpriseOne™ and World™ leveraging PayPal™ Payment Gateway Services, the worldwide leader in payment processing. Learn more
Retail Point of Sale
Provides intuitive, touch screen Retail Point of Sale (POS) fully integrated with JD Edwards EnterpriseOne™ sales and distribution, back office, credit card processing and multi-carrier shipping solution. Learn more
Call Center Management
Enhances Call Center and Customer Service productivity for JD Edwards EnterpriseOne™ customers with significant enhancements to EnterpriseOne™ sales and distribution solution. Learn more