Service Partners

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Summary

Service Partners is the largest distributor of residential fiberglass insulation and related contractor accessories in North America. Through its network of 56 distribution centers, the company supplies insulation, insulation accessories, fireplaces, gutters, roofing, drywall, acoustical material and other building products to thousands of contractors and retailers nationwide.

As orders began increasing, it became obvious that Service Partners needed a portal for customers to place and manage orders online. SmarterCommerce Ecommerce was selected as the solution of choice because of the tight integration with JD Edwards, and the unique product catalogue functionality. Customers can now place orders 24/7 and make payments through a branded JD Edwards integrated online portal. This strategic investment has reduced the cost of order processing, and has increased customer satisfaction.