Cardinal Glass

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Summary

Cardinal Glass is the largest fabricator of sealed and insulated units, and it's products are distributed world-wide. Their mission is clear: design and fabricate the most advanced residential glass products in the industry.

Cardinal sought to enhance its customer service level with 24/7 web capabilities for customer entry of configured orders and customized visibility into order status, invoice history and payment history. After a search to replace their legacy web-ordering system, Cardinal Glass selected SmarterCommerce Ecommerce as it's solution of choice to create a B2B customer portal. Premier was selected because of their tight JD Edwards integration, rich history with JD Edwards, and their rapid deployment of SmarterCommerce Ecommerce.

With SmarterCommerce Ecommerce, Cardinal is now able to provide comprehensive 24/7 customer self-service through its web portal. The results have included a reduction in configured order processing and handling costs, improved order accuracy, increased customer satisfaction and a reduction in call center requests for order status, duplicate invoices and more.